Shipping policy

Shipping Policy

Processing Times

Ready-Made Orders: Ready-made items typically require 3–5 business days for processing before shipment.

Custom Orders: Custom orders typically require 7–14 business days for processing. Timing may vary depending on the design, quantity, materials needed, and whether special components must be ordered. Your estimated processing time will be discussed and agreed upon as part of the custom-order process.

Please note: Processing time is separate from shipping/transit time.

Shipping & Delivery

Designs By Stacie Ann currently ships within the United States only.

Available shipping options and costs are shown at checkout based on your delivery address. Delivery times may vary depending on the destination and shipping carrier.

Once your order has shipped, tracking information will be provided when available.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If a package is returned due to an incorrect or undeliverable address, the customer will be responsible for any applicable reshipping fees.

If you realize you entered the wrong address, please contact us as soon as possible at designsbystacieann@gmail.com. We’ll do our best to help if the order has not yet shipped.

Lost, Stolen, or Misdelivered Packages

Once a package has been shipped and marked as delivered by the shipping carrier, Designs By Stacie Ann is not responsible for lost or stolen packages.

If you believe your package was misdelivered, please contact the shipping carrier directly to begin a claim or investigation. You may also contact us if you need order or tracking information to assist with the process.

Questions?

For questions about your order or shipping, contact us at designsbystacieann@gmail.com.